Raadluk Store Return Policy
1. General Return Policy
At Raadluk Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy subject to the following conditions:
2. Return Eligibility
- Time Frame: Items must be returned within 30 days of the purchase date.
- Condition: Products must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Receipt: A valid proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made items
- Intimate apparel (e.g., undergarments, swimwear)
- Clearance items marked as final sale
4. Return Process
- Initiate Return: Contact our customer service team at [email/contact form] to initiate a return.
- Return Authorization: You will receive a Return Authorization (RA) number and detailed instructions on how to return your item(s).
- Packaging: Securely pack the item(s) to avoid damage during transit. Include the RA number inside the package.
- Shipping: Ship the item(s) to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
5. Refunds and Processing Time
- Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria.
- Refund: If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method.
- Partial Refunds: Items that are not returned in their original condition, or are damaged, may receive a partial refund at our discretion.
6. Exchanges
- Availability: Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.
- Process: Follow the same steps as the return process. Indicate in your return request that you would like an exchange and specify the new item(s).
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, and cover all associated costs, including shipping.
8. Contact Us
For any questions or concerns regarding our return policy, please contact us at:
- Email: support@raadlukstore.com
- Phone: 1-800-123-4567
- Address: Raadluk Store, 123 Main Street, Anytown, USA
Thank you for shopping with Raadluk Store. We value your business and strive to provide a seamless shopping experience.
